Refund policy

Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and authorize your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will contact you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock, we will process your order and charge your credit card, it will generally ship within 2 business days from the date of your order and should be delivered within 5-7 business days depending on availability. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow-up with us at Sales@dv8dz9.com.

Note: For special order products, expect an extended shipping and delivery window. We will notify you of anticipated delivery date via email once the order has been confirmed.

Returns

Our policy lasts 30 days. The 30 day timeline begins on the date you receive your items not on the order date. Returns after the 30 day window are not allowed.

There will be a 15% restocking fee for any items returned prior to the 30 days and customers will be responsible for the return shipping cost. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To complete your return, you must contact us at Sales@dv8dz9.com to request a return merchandise authorization. Please include proof of purchase in the email body or as an attachment. You must receive prior authorization before returning an item.

Once your product has been approved for return, you can ship your items to Deviate Dezigns LLC, 12304 SW 133 Ct., Miami FL 33186, United States.

Please do not send your purchase back to the manufacturer.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 3 business days, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 5 business days for the credit to appear on your statement as processing times vary by credit card and banking entities. 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@dv8dz9.com.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@dv8dz9.com.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.